Help, frequently asked questions, and direct contact for CycleOps Mobile and the platform.
Reach out to us with any questions, bug reports, or support requests related to the mobile app or the platform.
Response time: weekdays 09:00–18:00, with a reply usually within 24 hours.
CycleOps Mobile is a mobile management app designed for enterprise IT teams. It brings MFA approval, request management, support tickets, and AI-powered self-service help together in a single app. It is intended only for IT staff at organizations that use the CycleOps platform.
No. CycleOps Mobile is completely free. It contains no in-app purchases, subscriptions, or ads. Your organization's CycleOps platform license is managed through the portal.
On the login screen, use the "Forgot Password" link to start the reset flow via SMS/email. If the problem persists, contact your organization's IT administrator or reach out to support@cycleops.ai.
Check that push notifications are enabled in your phone's Settings → Notifications → CycleOps menu. If the problem persists, sign out of the app and sign back in; this refreshes the push token registration. If you still have issues, contact support@cycleops.ai.
In the mobile app, use Profile → "Delete My Account". After two-step confirmation, your request is forwarded to your organization's IT team; the data deletion is completed within 30 days at the latest, in accordance with data-protection regulations. For details, see the Privacy Policy page.
The AI Assistant is AI that runs on your organization's knowledge base (KB). When you ask a question, you get a synthesized short answer, references to relevant source articles, and suggested follow-up questions. All data stays within the enterprise domain; no data is leaked to external sources.
When the AI Assistant doesn't give you the answer you expected, the "Talk to an Expert" button shown below the AI response lets you connect to your organization's IT expert with a single tap. After the consent window, your AI chat summary is automatically forwarded to the operator — so you don't have to repeat everything from scratch. Once the expert connects, you chat in real time; even if you close the app, replies arrive as push notifications.
All data traffic is protected with TLS encryption. Your organization's data is processed only within its own domain under a single-tenant isolation principle. For our compliant data processing policy, see the Privacy Policy page.
Write to our support team directly — our enterprise IT team will get back to you as soon as possible.
support@cycleops.ai