CycleOps Mobile is a B2B application designed for enterprise IT teams. Your account is matched to the Active Directory (AD) directory of the organization you work for; the in-app "Delete My Account" action submits a formal deletion request to your organization's IT administrator.
Step by Step — Deleting Your Account from the App
- Open the CycleOps Mobile app (it must be installed from the iOS App Store or Google Play).
- Sign in (company code + username + password + SMS verification).
- Go to the Profile tab from the bottom menu.
- Tap the "Delete My Account" button.
- On the confirmation screen that appears, select your reason for deletion (optional) and continue with "Delete".
- For security, re-enter your password and press the "Confirm" button.
- The system forwards your request to your organization's IT team as a notification. After approval, your AD account and all app data are deleted.
Can't install the app?
If you don't have access to the app or can't use it, you can send a deletion request directly by email: support@cycleops.ai
In your email, please include: your registered username (AD username), your organization's name (company code), and a sentence clearly stating that you confirm your deletion request. Response time: 5 business days.
Data to Be Deleted
After an approved deletion request, the following data is permanently deleted:
- Your Active Directory account (username, full name, phone, email, profile photo)
- Mobile device push notification token registration
- Your request and approval history (requests you created, those you approved)
- Support tickets (tickets submitted by you)
- Your live support chat history
- Your AI Assistant query history
- Profile preferences and app settings
- Session history and device registration
Retained Data — Legal Obligations
Some data is retained for certain periods due to legal obligations (KVKK Art. 7/3 and related legislation):
- Audit logs — retained for 2 years under KVKK §12 and Law No. 5651 (regardless of the deletion request).
- Billing and account records — retained for 10 years under the Tax Procedure Law (B2B invoice records).
- Records under legal obligation — kept accessible in the event of a court order or requests from authorized institutions.
This data is kept anonymized or with restricted access and is not made available for active use. It is automatically deleted once the legal retention periods expire.
Process and Timeline
| Stage |
Duration |
| Forwarding the deletion request to IT |
Instant |
| IT team approving the request |
1-5 business days |
| Deleting the AD account and mobile data |
Within 7 days of approval at the latest |
| Total deletion time (KVKK-compliant) |
30 days at the latest |
After Account Deletion Is Confirmed
Once your account is deleted, you will no longer be able to sign in to the app. To open a new account, you'll need to contact your organization's IT team.
More Information
For detailed information about data processing, retention periods, and your rights, see the Privacy Policy page. For any questions, you can reach us at support@cycleops.ai.